Conversant Launches Insights360 to Unlock Insight From Every Call
MONDAY 9 FEBRUARY 2026
Conversant Technology, a Microsoft Solutions Partner specialising in Unified Communications, today announced the launch of Insights360, a new conversation intelligence platform designed to help organisations unlock deeper insight, reduce risk, and improve performance by automatically analysing 100% of calls across any telephony platform.
As organisations continue to manage increasingly complex communication environments, many are still reliant on manual call audits and limited reporting that fails to capture the full picture. Insights360 changes this by combining call analytics, sentiment analysis and quality assurance automation to give organisations a clearer understanding of what is happening in customer conversations.
Insights360 provides actionable intelligence by identifying sentiment trends, training opportunities, compliance risks and recurring themes across calls, helping teams move beyond surface-level reporting and into real performance improvement.
Organisations don’t need more dashboards they need answers. Insights360 gives meaning to conversations at scale. By automatically analysing every call, it reduces the burden of manual audits and helps businesses quickly identify risk, improve customer experience, and support more effective training.
Ben Knox-Johnston Product Specialist Conversant Technology
Unlike traditional tools that only sample a small percentage of calls, Insights360 analyses 100% of recorded conversations automatically, ensuring issues and opportunities are identified faster and more consistently.
The platform is fully customisable and can be configured to align with a customer’s own internal QA framework and scoring methodology, making it ideal for organisations with established compliance, training or performance processes.
With Insights360, organisations can:
Analyse 100% of calls automatically, reducing the need for manual auditing
Gain sentiment and performance insight to improve customer outcomes
Identify training needs and coaching opportunities at scale
Detect risk indicators, recurring issues and compliance concerns
Customise scoring models to align with existing QA frameworks
Support continuous improvement across contact centres and service teams
Insights360 is designed to work across any telephony environment, including cloud, hybrid and multi-vendor estates, giving organisations a unified approach to understanding voice communications regardless of platform. For more information click the button below.
Insights360 is available immediately to Conversant partners and customers.
About Conversant Technology Conversant Technology is a Microsoft Solutions Partner specialising in Unified Communications solutions. Conversant helps organisations simplify communication environments, modernise telephony, and enable partners through its flagship C360 platform and integrated ecosystem of solutions.
Media Contact Stephanie Scholtz Head of Marketing Conversant Technology Stephanie.scholtz@conversant.technology
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.
Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.
Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
