Conversant Technology
C360 MODULE:

Operator Connect

The simpler way to enable Teams Calling — ideal for agile, growing businesses.

What is Operator Connect?

Operator Connect is a Microsoft-native solution that connects your Teams users to the public phone network via certified telecom operators.

It’s provisioned directly in the Teams Admin Centre, making it a fast and simple way to get your business up and running with Teams Calling.

Benefits of Operator Connect

No Hardware, No Hassle

Easy to Set Up & Manage

Keep Your Existing Numbers

Reliable Voice Quality

Scale as You Grow

Operator Connect vs Direct Routing — Which is Right for You?

We offer both Direct Routing and Operator Connect, depending on your business needs. Here’s how they compare:
Feature Operator Connect Direct Routing
Set-up and deployment Fast and Microsoft-Native Fully customisable
Infrastructure Managed by operator Managed by your business or provider
Best for Simplicity and speed Custom needs, integrations, complex environments
Flexibilty Uses approved carriers Choose any SIP Trunk provider
Scalabilty Ideal for SME's Ideal for large or multi-site enterprises
About Direct Routing

Fully managed with C360

As a Microsoft Solutions Partner, we deliver both Direct Routing and Operator Connect solutions — fully managed, fully supported, and tailored to your setup.

We also offer value-added services like C360, giving you enhanced reporting, call analytics, and better visibility into your communications.

Ready to try Operator Connect?

Let’s get you connected — our team is ready to help you switch on Operator Connect for Microsoft Teams.
Get in touch with us
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© 2025 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.

Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.

Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.