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C360 MODULE:

Operator Connect

The simpler way to enable Teams Calling — ideal for agile, growing businesses.

What is Operator Connect?

Operator Connect is a Microsoft-native solution that connects your Teams users to the public phone network via certified telecom operators.

It’s provisioned directly in the Teams Admin Centre, making it a fast and simple way to get your business up and running with Teams Calling.

Benefits of Operator Connect

No Hardware, No Hassle

Easy to Set Up & Manage

Keep Your Existing Numbers

Reliable Voice Quality

Scale as You Grow

Operator Connect vs Direct Routing — Which is Right for You?

We offer both Direct Routing and Operator Connect, depending on your business needs. Here’s how they compare:
Feature Operator Connect Direct Routing
Set-up and deployment Fast and Microsoft-Native Fully customisable
Infrastructure Managed by operator Managed by your business or provider
Best for Simplicity and speed Custom needs, integrations, complex environments
Flexibilty Uses approved carriers Choose any SIP Trunk provider
Scalabilty Ideal for SME's Ideal for large or multi-site enterprises
About Direct Routing

Fully managed with C360

As a Microsoft Solutions Partner, we deliver both Direct Routing and Operator Connect solutions — fully managed, fully supported, and tailored to your setup.

We also offer value-added services like C360, giving you enhanced reporting, call analytics, and better visibility into your communications.

Ready to try Operator Connect?

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© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.