Feature | Direct Routing | Operator Connect |
---|---|---|
Set-up | Customer set-uo, full flexibilty | Quick, Microsoft-native provisioning |
Infrastructure | Managed via SBC | Operator-managed |
Use cases | Complex needs, large deployments | Simpler set-ups, fast rollout |
Integration | Connects with PBXs, CRMs, Contact Centre's | Limited integration options |
Best for | Enterprise, hybrid set-ups, advanced needs | SMEs, rapid deployment, simplicity |