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C360 MODULE:

Direct Routing

Flexible. Scalable. Fully customisable voice calling through Microsoft Teams.

What is Direct Routing?

Direct Routing connects Microsoft Teams to the public phone network using your own SIP trunks, via a certified Session Border Controller (SBC). This allows for advanced configuration, integration with legacy systems, and total control over your voice environment.

If your business needs more control, flexibility, or integration with existing telephony systems, Direct Routing is the perfect fit. Our Direct Routing solution enables full PSTN calling within Microsoft Teams using your preferred SIP provider and infrastructure.

Whether you're replacing an existing PBX or integrating Teams into a multi-site setup, Direct Routing gives you all the power you need — and none of the limitations.

Why Choose Direct Routing?

Total Flexibility

Choose your SIP provider, customise call flows, and integrate with legacy or hybrid systems.

Enterprise-Grade Scalability

Ideal for organisations with complex requirements or high call volumes.

Feature-Rich and Future-Proof

Unlock advanced call features, including call recording, contact centre integrations, CRM connectivity, and more.

Cost Control

Use your existing voice contracts and infrastructure to keep costs down.

Global Reach

Enable calling in Teams across multiple countries, offices, and users — all centrally managed.

Carrier Choice

We work with top-tier providers (including Ribbon, Brightstar, and Bandwidth) to build a voice setup that works for you.

Direct Routing vs Operator Connect — What's the Difference?

Feature Direct Routing Operator Connect
Set-up Customer set-uo, full flexibilty Quick, Microsoft-native provisioning
Infrastructure Managed via SBC Operator-managed
Use cases Complex needs, large deployments Simpler set-ups, fast rollout
Integration Connects with PBXs, CRMs, Contact Centre's Limited integration options
Best for Enterprise, hybrid set-ups, advanced needs SMEs, rapid deployment, simplicity
About Operator Connect

Seamless integration with C360

Our C360 platform extends Direct Routing by adding powerful features like:
  • Call analytics and dashboards
  • Compliance-grade call recording
  • Centralised ticket logging
  • Integration with Teams Queues, ROGER365.io, and more.
Everything works natively inside Microsoft Teams — with no need for external dashboards.
C360 Teams Calling dashboard

 Ready to swtich to Teams Calling?

Whether you're replacing an on-premise PBX or scaling your Teams deployment across sites, Direct Routing gives you the flexibility to do it your way.
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Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.