What’s included in our C360 packages - Choose the right fit for your business
At Conversant Technology, we believe your communications platform should grow with your business, not hold it back. That’s why we built C360, a flexible, modular communications suite that unifies voice, contact centre, reporting, integrations and more, all inside Microsoft Teams.
With three distinct packages - C360 Lite, C360 Plus, and C360 Premium, you get exactly the features you need today, with room to scale tomorrow. Let’s break down what’s included (and who it’s for), plus key partner integrations that make each tier even more powerful.
With three distinct packages - C360 Lite, C360 Plus, and C360 Premium, you get exactly the features you need today, with room to scale tomorrow. Let’s break down what’s included (and who it’s for), plus key partner integrations that make each tier even more powerful.
C360 Lite - Smart Start for Small Teams
Ideal for smaller businesses or teams getting started with business telephony, C360 Lite brings powerful calling into Microsoft Teams with simplicity at its core:
What’s Included:
- Microsoft Teams Telephony, manage calling from one familiar interface
- Core Call Handling - basic call flows and queue management
- Centralised Communication Management - dashboard for licences, numbers, and essential reporting
- Optional Call Recording & Reporting - simple compliance and call oversight
- Expert onboarding support and guidance
Who it's for
This is perfect for teams replacing legacy phone systems or adopting Teams telephony for the first time, lean, flexible, and purpose-built.
Code Software capabilities are commonly paired with Lite implementations to support basic voice workflows and licensing management, making this package accessible and dependable for smaller organisations.
C360 Plus -
Scale with Smarter Contact Centre Capabilities
Built for growing businesses, C360 Plus adds deeper insight, automation and contact centre capabilities while still sitting inside Microsoft Teams:
What's included?
- All features of C360 Lite, plus:
- Enhanced AI Contact Centre — Intelligent routing and advanced call flows.
- Sentiment & Interaction Recording - Understand what was said and how it was said
- Advanced Reporting Dashboards - Live insight across calls and queues
- CRM Integrations & Custom PowerFrames - Tailored agent experiences
- Enhanced implementation and support services
Who it's for
Growing mid-market businesses that need real-time visibility into customer interactions, smarter automation and deeper reporting.
ROGER365.io is integrated natively as the contact centre engine within C360 Plus, bringing omnichannel contact centre capabilities into Teams, voice, chat, social messaging and CRM workflows all in one place.
C360 Premium -
Enterprise-grade communications & contact centre
For enterprise customers, regulated industries or organisations with mission-critical communications, C360 Premium delivers the deepest functionality yet:
What’s Included:
- Everything in Plus, expanded with:
- Enterprise-Grade Contact Centre & Quality Management
- Advanced AI-Driven Analytics & Sentiment Insights
- Custom Integrations & Bespoke Workflows
- Enhanced Recording, Compliance & Governance Tools
- White-Glove Implementation & Dedicated Support
Who It’s For
Large enterprises, multi-site organisations, or teams supporting high volumes of customer interactions that demand performance, resilience and regulatory control.
CentrePal is included as part of C360 Premium, a native Microsoft Teams contact centre solution delivering enterprise-grade scalability and deep integration, without third-party trunking or connectors.
Common Benefits Across All Packages
All C360 tiers share foundational capabilities that make management and optimisation easier than ever:
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Teams Calling natively integrated
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Centralised dashboard for licences, users & reporting
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Scalable contact centre workflows
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Call recording & compliance
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Add-on insights with Insights360 for AI-powered analytics
A Platform That Grows With You
Whether you’re a small team moving into modern business telephony or a global enterprise seeking a unified communications ecosystem, the C360 suite gives you predictable scaling, powerful integrations and one central platform to manage your communications stack, all inside Microsoft Teams.
Ready to find the right C360 fit for your business? Talk to our team today and discover how each package can elevate your communications strategy.
Ready to find the right C360 fit for your business? Talk to our team today and discover how each package can elevate your communications strategy.
