Insights360 is an AI-powered conversation intelligence and QA platform built for Microsoft Teams.
It automatically analyses 100% of customer interactions, delivering sentiment, summaries, and quality scoring in seconds, not days, so teams can act faster, coach smarter, and improve performance at scale.
The problem with traditional QA
Traditional QA can’t keep up with the volume, speed, or complexity of modern customer conversations.
The Visibility Gap
Managers can’t listen to every call. Most conversations are invisible.
The QA Bottleneck
Manual QA reviews just 1–3% of calls. The rest go unchecked.
The Coaching Challenge
Feedback is slow, subjective, and hard to defend.
What if you understood every call?
If you’re sampling calls manually , you’re missing the real story.
AI call summaries
(Short but detailed)
Deep sentiment analysis
(agent & customer)
Automated QA scoring
(100% of calls)
Evidence-backed evaluations
Coaching notes, ready-made
Risk & compliance alerts
This is what full visibility looks like
When every call is analysed, performance gaps and opportunities surface instantly.
%
of calls analysed
<
seconds to review a call
%
less manual QA
x
faster insights
How it works
Step 1
Call ends with your customer
Step 2
AI analyses transcript, sentiment & quality
Step 3
Scores, insights & coaching are instantly available
Step 4
Managers act faster with clear direction & confidence
Designed for
QA Managers
Scale quality without scaling headcount
Operations Leaders
Trends, insight, control
Team Leaders
Evidence-based coaching, faster
Compliance Teams
Proactive risk detection
L&D Managers
Targeted, data-led training
Better together: C360 + Insights360
With C360 and Insights360 working together, organisations gain complete visibility across Teams communications and the intelligence to act on it. Analyse every conversation, identify patterns, and support improvement without manual effort.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.
Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.
Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
