Conversant Launches New Three-Tier C360 Suite with CentrePal’s Microsoft-Certified Teams Contact Centre

Conversant has announced it has been appointed an official UK distributor for CentrePal, the Microsoft-certified contact centre solution built natively for Teams. CentrePal recently became the first contact-centre platform globally to achieve certification under Microsoft’s new Unify integration model, delivering deeply integrated contact-centre functionality on the Teams Phone infrastructure.

This strategic partnership coincides with the launch of Conversant’s new three-tier C360 communications suite, giving organisations and partners a complete, scalable unified communications ecosystem, combining cloud telephony, collaboration, customer engagement and analytics - under a single supplier.

We are proud to bring CentrePal’s Unify-certified contact centre to the UK market through Conversant,” said Simon Nakra, CRO at Conversant.

With the new C360 suite and CentrePal’s native Teams integration, we’re offering businesses and partners a powerful unified communications ecosystem under one roof and with one supplier.

Simon Nakra
CRO
Conversant Technology

CentrePal is available immediately as part of C360’s Premium tier, enabling UK businesses to deliver enterprise-grade contact centre services directly inside Microsoft Teams without the complexity of multiple vendors.

A complete communications ecosystem for modern organisations

Conversant’s C360 suite introduces three new tiered packages - C360 Lite, C360 Plus and C360 Premium - giving organisations a scalable communications framework that aligns to their size, requirements and growth plans.

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C360 Lite provides core cloud telephony and Teams voice functionality for small teams and organisations looking to modernise their communications quickly and cost-effectively.

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C360 Plus expands capability with enhanced collaboration features, customer engagement tools and deeper reporting for mid-market needs.

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C360 Premium delivers the full communications ecosystem, now including CentrePal’s Teams-native contact centre for organisations requiring advanced customer interaction and enterprise-grade scalability.

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All tiers provide:

Cloud telephony with MS Teams

Connected customer engagement

Intelligent routing & queue management

Call and Interaction recording

Rich insights, reporting, and analytics

With CentrePal available as part of in C360 Premium, organisations benefit from:

Native Teams contact-centre integration with no third-party trunking or connectors
Enhanced reliability, compliance and performance backed by Microsoft’s new Unify standard
Secure, simplified rollout with seamless scalability, built to evolve alongside your business

This unified stack simplifies infrastructure, reduces vendor sprawl and delivers consistent experiences for internal teams and customer interactions alike.

We are seeing a clear trend in the UK market prioritising simplicity and native Microsoft integration over complex, disjointed legacy systems” says Jude Don, Account Director at CentrePal.

By including CentrePal in their C360 suite, Conversant are giving UK organisations a seamless, reliable way to handle customer interactions directly within Teams. We are delighted to be working alongside the Conversant team to drive this value home.

Jude Don
Account Director
CentrePal

A stronger proposition for partners, MSPs and resellers

For channel partners, MSPs and resellers, Conversant’s enhanced offering represents a compelling portfolio expansion:

A complete and competitive product suite for customers of any size.
Higher attach-rates and recurring revenue streams.
Simplified vendor and support relationships - one supplier, one contract, one support chain.
A Teams-aligned solution that benefits from Microsoft’s new Unify architecture and long-term roadmap.

This gives partners an opportunity to differentiate, scale and deliver value-driven communications solutions without complexity

About Conversant

Conversant is a UK-based unified communications specialist delivering cloud telephony, customer engagement, collaboration and analytics solutions to organisations across the UK and Europe.

Through its C360 suite, Conversant offers a complete, scalable communications ecosystem aimed at simplifying operations and enabling exceptional customer service. Learn more at www.conversant.technology

About CentrePal

CentrePal is a Microsoft Teams-native customer engagement platform designed to help organisations deliver modern customer engagement directly within Teams. The platform supports voice and digital channels, Artificial Intelligence, intelligent routing, reporting and enterprise-grade performance, without the complexity of traditional systems. CentrePal was the first contact-centre solution globally to achieve certification under Microsoft’s Unify integration model. Learn more at www.centrepal.com.