Conversant Technology

C360 for Microsoft Teams

Build Today. Scale Tomorrow.

C360 is a unified communications hub for Microsoft Teams, bringing together telephony, contact centre capability, recording and analytics into a single structured platform.
Go Smarter with C360 Lite
Go Further with C360 Plus
Go Beyond with C360 Premium

One platform.

All your Teams Communications.

C360 is a Microsoft Teams-native communications platform that unifies voice, contact centre, recording and analytics within a single operational framework.

It removes the complexity of managing multiple vendors and tools by integrating them into a structured, scalable architecture.

Core Communication Capabilities

Voice and Telephony

C360 provides a structured telephony foundation that allows organisations to move away from legacy PBX systems while maintaining control, flexibility and scalability.

Contact Centre Capability

C360 integrates contact centre functionality directly into Microsoft Teams, allowing organisations to deliver consistent customer experiences without relying on disconnected platforms.

Call Recording and Compliance

C360 enables organisations to implement structured recording strategies, ensuring conversations are securely stored and accessible for review, governance and analysis.

Analytics and Reporting

C360 provides organisations with the data needed to monitor service levels, identify trends and make informed decisions across telephony and contact centre environments.
C360 by Conversant Technology

The challenge with modern communication systems

Organisations today rely on a mix of telephony, contact centre, recording and reporting tools to manage customer communication. These systems are often deployed independently, creating fragmented environments that are difficult to manage, scale and optimise. This typically results in:
  • Limited visibility across customer interactions
  • Disconnected systems and duplicated processes
  • Inconsistent user and customer experiences
  • Increased operational complexity and cost
  • Difficulty maintaining compliance and governance
C360 was designed to bring these capabilities together within a single Microsoft Teams-native architecture. By unifying communication tools into one structured platform, organisations can reduce complexity, improve visibility and build a scalable foundation for modern customer engagement.

Scalable packages designed for every stage of growth

C360 is structured to support organisations of all sizes, from teams getting started with Microsoft Teams telephony to enterprises managing complex communication environments.

C360 Lite

C360 Lite gives small teams everything they need to move beyond basic collaboration and start using Microsoft Teams as a reliable business phone system — without added complexity.
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C360 Plus

C360 Plus extends Teams into a powerful contact centre with smarter routing, automation, real-time reporting and AI-driven insights to help teams scale efficiently.
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C360 Premium

C360 Premium delivers enterprise-grade recording, quality management, sentiment analysis and compliance-ready reporting for organisations where performance and assurance matter most.
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Transform Your Business Operations with C360

C360 empowers your business by seamlessly integrating with Microsoft Teams, creating a unified platform that simplifies communication and enhances productivity.

With its powerful tools, you can streamline workflows, improve customer interactions, and make data-driven decisions—all from one platform.

All packages are built on the same C360 platform — upgrade anytime without re-platforming.
FEATURES C360 LITE C360 PLUS C360 PREMIUM
C360 Management Portal ✓ ✓ ✓
Teams Calling ✓ ✓ ✓
Contact Centre Capabilities Essential Enhanced Enterprise Grade
Call Recording Basic Enhanced Advanced
Reporting & Dashboards Standard Enhanced Advanced
AI & Sentiment Analysis Insights360 (Optional Add-on) Built-in Built-in
Quality Management Not included Enhanced Advanced
Customisation & Integrations Not included Available & bespoke Available & bespoke
Best for Smaller Busineses & Teams Mid-Large Growing Businesses Regulated Enterprise Businesses

Ideal for organisations that need to scale communication

C360 is designed for organisations whose communication requirements are evolving, whether that means moving beyond basic telephony, improving customer interaction management or gaining greater visibility across communication environments.
Growing businesses that need to scale communication capabilities without increasing complexity
Businesses that operate within Microsoft Teams and want to extend its functionality
Teams who manage increasing volumes of customer interactions across voice and contact centre channels
Businesses who require  better visibility into communication performance and service delivery
Businesses transitioning from legacy or fragmented communication systems

Designed and Built for Microsoft Teams

C360 is designed to work alongside Microsoft Teams. Rather than acting as a standalone telephony or contact centre platform, C360 sits across the communication stack, consolidating information from calling, contact centre, recording and analytics tools to create a unified view of communication activity. This approach enables organisations to:
  • Bring together data from multiple Teams-based communication tools
  • Gain a single, consistent view of communication performance
  • Improve reporting, visibility and operational insight
  • Reduce complexity across fragmented communication systems
  • Support more informed decision making

Simplify today. Scale tomorrow.

Bring your communication environment together and create a foundation that grows with your organisation.

Set up a free trial

Try before you buy with our 14-day free trial. Book a slot with our team and we'll get you all set up.
Book here

Book a meeting

Do you have a question or want to look at C360 for yourself? Book a meeting with one of our team.
Book here

Email us 

For everything else, drop us an email and we'll get back to you.
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Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.

Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.

Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.