Conversant’s contact centre solution gets rid of any third-party apps and streamline everything through Microsoft Teams.
Microsoft Teams is the hub for teamwork that brings together chat, meetings, calling, Office 365 apps, and third-party tools, all in one place.
However, the user experiences are strongest where voice calls are fully integrated within Teams - which drives adoption and increases productivity.
Microsoft Teams offers some options for call distribution, however, these do not stretch 'out of the box' to include KPI service performance management such as a dashboard, historical reporting or any other advance contact
Communicate with the world thanks to our SIP trunks in more than 65 countries and International DID numbers.Learn More
Compliant call recording for Microsoft Teams. MiFID II, PCI-DSS and GDPR compliant call recording available through your Microsoft Teams interface.Learn More
Please leave us your details and we'll get back to you to arrange a free consultation tailored to your business.