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Project management

Project management

Is your NHS communications platform fully scalable, integrated and fit for purpose?

As a senior project manager within the NHS, you want to optimise your technical resources, capacity and efficiency. Not many solutions can resolve all these issues at a stroke, but Conversant Technology can look after all aspects of your unified communications requirements, while saving your Trust large amounts of money.

Conversant Technology’s bespoke unified communications solutions helped save up to £4.7m for Cambridge and Peterborough NHS Foundation Trust last year, by making sure 111 and mental health calls got through to the right person. We can provide:

  • Sophisticated call routing and contact centre provision – offering skills-based routing and call analysis/recording, to enable the best patient outcomes in terms of triaging calls.
  • Full integration between your MS Teams platform, multi-site connectivity, analytics and compliance requirements - leading to seamless communications with no loss or compromise to your performance or data.
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both staff flexibility and patient communication without the operational headaches.
  • A fully supported and future-proofed communications strategy which evolves with your Trust’s requirements.
  • Secure cloud-based data hosting – taking into account data protection compliance.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your staff and patients connected. As well as giving you a lot more mileage from your Microsoft 365 investment.

Our pricing is transparent, and will deliver provable value against your budget.

"This 111 mental health pathway has proved to effectively reduce mental health related A&E attendances and hospital admissions" - Dr Emma Tiffin, Mental Health Lead at CPFT.

Is your HE/FE communications platform fully integrated and future-proofed?

As a senior project manager within an FE/HE educational setting, you want your unified communications platform to integrates seamlessly, but legacy systems often mean the reality looks quite different. Not many solutions can resolve all the issues at a stroke, but Conversant Technology can look after all aspects of your unified communications requirements: 

  • Full integration between your MS Teams platform, multi-site connectivity, analytics and compliance requirements - leading to seamless communications with no loss or compromise to your performance or data.
  • Social media management – we speak your student’s language, and our social media integration enables multiple touchpoints from the platforms they use, on a single, intuitive platform. No need for your office staff to try to link communications across different interfaces.
  • Sophisticated call routing and contact centre provision – offering skills-based routing, for example to a Welsh speaking agent if your college is in Wales
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both staff flexibility and student engagement without the IT headaches.
  • A fully supported and future-proofed communications strategy which evolves with your organisational requirements.
  • Secure cloud-based data hosting – taking into account data protection compliance.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your staff and students connected. As well as giving you a lot more mileage from your Microsoft 365 investment.

Our pricing is transparent, and will deliver provable value against your budget.

“Conversant connected 1,000 users across a fully integrated and future-proofed platform” – Colin Bevan, Head of Information and Learning Technologies, Neath Port Talbot Group of Colleges

Is your FS communications platform delivering for your customers?

As a senior project manager within the financial sector, you have a lot to juggle - data security, streamlined processes, optimised resources, platform capacity and efficiency. Not many solutions can resolve all these issues at a stroke. Conversant Technology can help you with the operational side of your unified communications:

  • Full integration between your MS Teams platform, contact centre provision, CRM, analytics and compliance requirements - leading to greater efficiency and productivity.
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both customer satisfaction and staff flexibility without the operational headaches.
  • A fully supported and future-proofed communications strategy which evolves with your organisational requirements.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and keeping both your customers and staff happy. As well as giving you a lot more mileage from your Microsoft 365 investment.

“Implementing the Conversant solution was vital to our continued success and growth” – Nick Dunford, Head of Workplace Technology, FNZ.

Is your communications platform delivering best value?

As a senior project manager in a small or medium sized enterprise, you have a lot to juggle - data security, streamlined processes, optimised resources, platform capacity and efficiency. This is often harder for smaller organisations who may not have as many resources, but Conversant Technology can help you with the operational side of your unified communications:

  • Full integration between your MS Teams platform, contact centre provision, CRM, analytics and compliance requirements - leading to greater efficiency and productivity.
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both customer satisfaction and staff flexibility without the operational headaches.
  • A fully supported and future-proofed communications strategy which evolves with your organisational requirements, reducing overhead while being intuitive and user-friendly for your staff.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and keeping both customers and staff happy. As well as giving you a lot more mileage from your Microsoft 365 investment.

“Conversant enabled us to punch above our weight, with an integrated telephony and call centre system that transformed our reporting capability” – Marc Jülicher, Technical Director, Business First Partnership