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IT and Operations

IT and Operations

Is your communications platform fully scalable, secure and future-proofed?

As a senior IT manager within the NHS, you want to optimise your technical resources, platform capacity and efficiency. Not many solutions can resolve all these issues at a stroke, but Conversant Technology can look after all aspects of your unified communications requirements, while saving your Trust large amounts of money.

Conversant Technology’s bespoke unified communications solutions helped save up to £4.7m for Cambridge and Peterborough NHS Foundation Trust last year, by making sure 111 and mental health calls got through to the right person. We can provide:

  • Sophisticated call routing and contact centre provision – offering skills-based routing and call analysis/recording, to enable the best patient outcomes in terms of triaging calls.
  • Full integration between your MS Teams platform, multi-site connectivity, analytics and compliance requirements - leading to seamless communications with no loss or compromise to your performance or data.
  • Social media management – keeping your staff in touch with patients effectively, our social media integration enables multiple touchpoints on a single, intuitive platform.
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both staff flexibility and patient communication without the IT headaches.
  • A fully supported and future-proofed communications strategy which evolves with your Trust’s requirements.
  • Secure cloud-based data hosting – taking into account data protection compliance.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your staff and patients connected. As well as giving you a lot more mileage from your Microsoft 365 investment.

Our pricing is transparent, and will deliver provable value against your budget.

"This 111 mental health pathway has proved to effectively reduce mental health related A&E attendances and hospital admissions" - Dr Emma Tiffin, Mental Health Lead at CPFT.

Is your communications platform fully scalable, secure and future-proofed?

As a senior IT manager within the tertiary education sector, you want to optimise your technical resources, platform capacity and efficiency, but budget can be a constraint. Conversant Technology can look after all aspects of your unified communications requirements: 

  • Full integration between your MS Teams platform, multi-site connectivity, analytics and compliance requirements - leading to seamless communications with no loss or compromise to your performance or data.
  • Social media management – we speak your student’s language, and our social media integration enables multiple touchpoints from the platforms they use, on a single, intuitive platform.
  • Sophisticated call routing and contact centre provision – offering skills-based routing, for example to a Welsh speaking agent if your college is in Wales
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both staff flexibility and student engagement without the IT headaches.
  • A fully supported and future-proofed communications strategy which evolves with your organisational requirements.
  • Secure cloud-based data hosting – taking into account data protection compliance.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your staff and students connected. As well as giving you a lot more mileage from your Microsoft 365 investment.

Our pricing is transparent, and will deliver provable value against your budget.

“Conversant connected 1,000 users across a fully integrated and future-proofed platform” – Colin Bevan, Head of Information and Learning Technologies, Neath Port Talbot Group of Colleges

Is your communications platform fully scalable, secure and future-proofed?

As a senior IT manager within financial services, it is your job to ensure not only data security and accreditation, but also optimal use of resources, platform capacity and efficiency. Conversant Technology can look after all aspects of your unified communications requirements: 

  • Full integration between your MS Teams platform, contact centre provision, CRM, analytics and compliance requirements - leading to seamless communications with no loss or compromise to your performance or data.
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both customer satisfaction and staff flexibility without the IT headaches.
  • A fully supported and future-proofed communications strategy which evolves with your organisational requirements.
  • Secure cloud-based data hosting.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your customers happy. As well as giving you a lot more mileage from your Microsoft 365 investment.

“Implementing the Conversant solution was vital to our continued success and growth” – Nick Dunford, Head of Workplace Technology, FNZ.

Does your communications platform do you justice?

As a senior IT manager within a small or medium sized enterprise, you want to optimise your technical resources, platform capacity and efficiency, but without the budget of larger organisations, this can lead to compromise. However, Conversant Technology can look after all aspects of your unified communications requirements for a scalable and affordable cost: 

  • Full integration between your MS Teams platform, contact centre provision, CRM, analytics and compliance requirements - leading to seamless communications with no loss or compromise to your performance or data.
  • Guaranteed uptime and call quality, no matter where your staff are based, to ensure the highest level of both customer satisfaction and staff flexibility without the IT headaches.
  • A fully supported and future-proofed communications strategy which evolves with your organisational requirements.
  • Secure cloud-based data hosting.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your customers happy. As well as giving you a lot more mileage from your Microsoft 365 investment.

“Conversant enabled us to punch above our weight, with an integrated telephony and call centre system that transformed our reporting capability” – Marc Jülicher, Technical Director, Business First Partnership