Finance/business management

Is your communications solution saving your Trust money?

When calls are directed and triaged in the most appropriate way, NHS Trusts can save a small fortune. Conversant Technology’s bespoke unified communications solutions helped save up to £4.7m for Cambridge and Peterborough NHS Foundation Trust last year, by making sure 111 and mental health calls got through to the right person. The Trust saw 25% fewer admissions to A+E, and a 19% reduction in overdoses.

In terms of your unified communications strategy, we can help you:

Sophisticated contact centre management with full supervisory and management information and analytics to deploy your resources most effectively
Obtain best value from the streamlined integration of your CRM and communications - while leveraging your Microsoft investment
Increase productivity and efficiency, across your primary care and hospital provision, and including options for online consultations and meetings.
Guarantee uptime across multiple contact platforms, to be sure not to lose touch with patients
A fully supported and future-proofed communications strategy which evolves with your Trust requirements.
Ensure compliance and data protection requirements.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your staff and students connected. As well as giving you a lot more mileage from your Microsoft 365 investment.

Our pricing is transparent, and will deliver provable value against your budget.

“Beds in A+E are in very short supply, especially in winter, and especially with Covid still present. Using the right system literally saves lives, and helped save CPFT up to £4.7m last year” – Marcus Speed, Project Manager, CPFT.

Is your communications solution providing both value and performance?

Many FE and HE colleges struggle to obtain best value from their communications platforms, often struggling with ailing legacy systems which don’t work efficiently across multiple sites and locations, and don’t include tools to help student engagement. These are often expensive and cumbersome, whereas Conversant’s solutions put everything on one platform, for a fully scalable service and fee. In terms of your voice-led comms, we can help you:

Obtain best value from the streamlined integration of your CRM and communications - while leveraging your Microsoft investment
Increase productivity and efficiency, especially with staff and students on multiple sites and platforms, including hybrid working.
Guarantee uptime, no matter where your staff are based, to ensure the highest level of both customer satisfaction and staff flexibility – often the domain of larger outfits
A fully supported and future-proofed communications strategy which evolves with your business requirements – removing the headaches of limited legacy PBX systems.
Connect with your students, using their social media platforms of choice.

Our pricing is transparent, and will deliver provable value against your budget.

“Conversant connected 1,000 users across a fully integrated and future-proofed platform” – Colin Bevan, Head of Information and Learning Technologies, Neath Port Talbot Group of Colleges

Are you making the most of your Microsoft 365 investment?

As a senior finance/business manager within the finance sector, your priority is to ensure that you are obtaining best value for all areas of your organisation. In terms of your voice-led comms, this may include:

Knowing you are getting best value from the integration of your contact centre, CRM and communications - while leveraging your Microsoft 365 investment
Guaranteeing uptime, no matter where your staff are based, to ensure the highest level of both customer satisfaction and staff flexibility
Complete MiFID compliance with your call recordings (over a 12 month period, the UK saw £229.4m of fines for non-compliance)
A fully supported and future-proofed communications strategy which evolves with your business requirements

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your customers happy. As well as giving you a lot more mileage from your Microsoft 365 investment, and delivering a tangible return on your overall investment.

“Implementing the Conversant solution was vital to our continued success and growth” – Nick Dunford, Head of Workplace Technology, FNZ.

Would you like to level the playing field?

As a senior finance/business manager within SME, you will be working at the same level as larger industries, but will find it hard to obtain the same economies of scale, whether with your contact centre solution, call compliance or general Microsoft 365 investment. In terms of your voice-led comms, we can help you:

Obtain best value from the streamlined integration of your CRM and communications - while leveraging your Microsoft investment
Increase productivity and efficiency, from our streamlined approach
Guarantee uptime, no matter where your staff are based, to ensure the highest level of both customer satisfaction and staff flexibility – often the domain of larger outfits
A fully supported and future-proofed communications strategy which evolves with your business requirements – removing the headaches of limited legacy PBX systems.
Short lead time from sign-off to implementation, with no downtime.

Conversant Technology can host all your internal and external communications on one platform, harnessing the power of MS Teams while ensuring enhanced efficiency and productivity, continuity and above all keeping your customers happy. As well as giving you a lot more mileage from your Microsoft 365 investment, and delivering a tangible return on your overall investment.

“Conversant enabled us to punch above our weight, with an integrated telephony and call centre system that transformed our reporting capability” – Marc Jülicher, Technical Director, Business First Partnership