Conversant in
Financial services
We understand finance. We provide the sweet spot which enables your agents to work both as a team and with your customers from any location, offering the same quality of service with full accessibility and CRM integration. We will streamline your voice communications, help you get the most from your contact centre, and make your MIFID II call compliance smoother and ready for audit.
We know the value of happy customers
We don’t just provide any contact centre – because we know the value you place on happy customers. Our contact centre solutions are both flexible and sophisticated, with numerous options for call handling, queue visibility, skills-based routing, auto attendants, simplified payment processes and fully editable dashboards, which ultimately enhance your customer’s experience, and with it, your reputation.
We understand your data management needs. Our solutions help unify your communications and integrate with your CRM
Offering peace of mind for your cyber-security
Our encryption provides you with the peace of mind you need when handling highly sensitive or confidential information, and assists with your cyber-security auditing.
Sophisticated MIFID II compliance recording
We offer sophisticated MIFID II compliant call recording, ensuring you will be able to capture, store and demonstrate recordings of all your communications, across all platforms including voice call, video and social media.
Comprehensive translation and transcription
With our translation and transcription services, you can create efficiencies by stop/starting recording to leave out the non-essentials. Our transcription service can be set to flag key words, exceptions and issues, and we can translate your transcripts into almost a hundred languages.
