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Conversant in…
Financial services

We understand finance. We provide the sweet spot which enables your agents to work both as a team and with your customers from any location, offering the same quality of service with full accessibility and CRM integration. We will streamline your voice communications, help you get the most from your contact centre, and make your MIFID II call compliance smoother and ready for audit.

Financial services
Financial services

We know the value of happy customers

We don’t just provide any contact centre – because we know the value you place on happy customers. Our contact centre solutions are both flexible and sophisticated, with numerous options for call handling, queue visibility, skills-based routing, auto attendants, simplified payment processes and fully editable dashboards, which ultimately enhance your customer’s experience, and with it, your reputation.

We understand your data management needs. Our solutions help unify your communications and integrate with your CRM

Financial services
Offering peace of mind for your cyber-security

Our encryption provides you with the peace of mind you need when handling highly sensitive or confidential information, and assists with your cyber-security auditing.

Financial services
Sophisticated MIFID II compliance recording

We offer sophisticated MIFID II compliant call recording, ensuring you will be able to capture, store and demonstrate recordings of all your communications, across all platforms including voice call, video and social media.

Financial services
Comprehensive translation and transcription

With our translation and transcription services, you can create efficiencies by stop/starting recording to leave out the non-essentials. Our transcription service can be set to flag key words, exceptions and issues, and we can translate your transcripts into almost a hundred languages.

Other sectors

  • "Our new 111 mental health pathway has been proved to reduce mental health related A&E admissions by a quarter, helping to save the Trust up to £4.7m."

    Dr Emma Tiffin,
    Clinical Lead, Mental Health Services