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# Conversant Technology: Conversant Technology is a Microsoft Partner and leading SaaS provider specialising in Unified Communications solutions for Microsoft Teams. Through our flagship C360 platform, we integrate telephony, contact centres, and third-party applications into a native Teams experience. We serve organisations across housing, education, finance, and enterprise sectors, helping them modernise legacy telephony, enable omnichannel communication, and enhance collaboration with secure, cloud-based services.

## Sitemaps
[XML Sitemap](https://www.conversant.technology/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [A Practical Guide to Coaching Insurance Sales Reps at Scale](https://www.conversant.technology/a-practical-guide-to-coaching-insurance-sales-reps-at-scale/)
- [Why Insurance Customer Service Teams Struggle to Deliver Consistent Agent Performance](https://www.conversant.technology/blog-insurance-customer-service-agent-performance-consistency/)
- [How Insurance Contact Centres Can Prove Fair Outcomes Under FCA Regulatory Pressure](https://www.conversant.technology/how-insurance-contact-centres-can-prove-fair-outcomes-fca/)
- [Insurance Contact Centre Audit and Record Keeping: Why Proving What Happened Is Harder Than It Should Be](https://www.conversant.technology/blog-insurance-contact-centre-audit-record-keeping/)
- [You have a vulnerable customer policy. But who’s listening to make sure it’s being followed?](https://www.conversant.technology/blog-vulnerable-customer-policy-insurance/)
- [Why Insurance Sales Reps Spend More Time on Admin Than Selling And How to Fix It](https://www.conversant.technology/blog-insurance-sales-reps-admin-time-wasting/)
- [How FOS complaints reveal the truth about your insurance agents’ customer handling](https://www.conversant.technology/blog-how-fos-complaints-reveal-insurance-agent-customer-handling/)
- [Why contact centre consistency is insurance’s most overlooked CX challenge](https://www.conversant.technology/consistency-is-insurances-most-overlooked-cx-challenge/)
- [How Law Firms Are Using AI Call Analysis to Prepare for SRA Audits](https://www.conversant.technology/how-law-firms-use-ai-call-analysis-sra-audits/)
- [Why law firms should be measuring emotion through conversational intelligence](https://www.conversant.technology/law-firms-measuring-emotion-through-conversational-intelligence/)
- [“I Never Said That” – How law firms are using call intelligence to reduce disputes ](https://www.conversant.technology/how-law-firms-are-using-call-intelligence/)
- [How law firms are using conversation intelligence to improve client satisfaction and retention.](https://www.conversant.technology/law-firms-conversational-intelligence-client-happiness/)
- [Why Conversations Are the Most Underused Data Source in Customer Experience](https://www.conversant.technology/why-conversations-are-underused-in-customer-experience/)
- [7 Ways Sentiment Analysis Protects Your Agents Mental Wellbeing](https://www.conversant.technology/customer-service-agent-burnout-sentiment-data/)
- [Will AI Replace Customer Service Jobs? Here’s What’s Actually Happening](https://www.conversant.technology/will-ai-replace-customer-service-jobs-ai-contact-centre/)
- [Call Analytics vs Conversation Intelligence: Key Differences Explained](https://www.conversant.technology/call-analytics-vs-conversational-intelligence/)
- [How to Measure Customer Sentiment Effectively with AI](https://www.conversant.technology/measure-customer-sentiment-effectively/)
- [What AI Call Analytics Can Reveal About Customer Sentiment](https://www.conversant.technology/what-ai-call-analytics-reveals-customer-sentiment/)
- [AI Sentiment Analysis for Call Centres: How to Understand 100% of Your Conversations](https://www.conversant.technology/ai-sentiment-analysis-call-centre/)
- [AI Risk Detection: How to Spot Risk Before It Escalates](https://www.conversant.technology/ai-risk-detection-guide/)
- [Microsoft Teams Telephony & Contact Centre Solutions: C360 Lite, Plus & Premium](https://www.conversant.technology/microsoft-teams-telephony-contact-centre-c360-packages/)
- [Set Agent Performance Standards Using Sentiment Analysis](https://www.conversant.technology/how-to-set-clear-agent-performance-standards-using-sentiment-analysis/)
- [The Way We Listen To Customer Conversations is Changing. And Why It Matters for Modern Businesses](https://www.conversant.technology/the-way-we-listen-to-customer-conversations-is-changing-and-why-it-matters-for-modern-businesses/)
- [Sentiment analysis: The Next Evolution of Customer Experience](https://www.conversant.technology/the-next-evolution-of-customer-experience-why-sentiment-matters-more-than-speed/)
- [Why MSPs Are Standardising Microsoft Teams Voice and CX in 2026](https://www.conversant.technology/why-msps-are-standardising-microsoft-teams-voice-and-cx-in-2026/)
- [Why Tiered Communication Packages Are Essential for MSPs in 2026](https://www.conversant.technology/why-tiered-communication-packages-are-essential-for-msps-in-2026/)
- [5 Revenue Opportunities MSPs Can’t Ignore in 2026](https://www.conversant.technology/msps-revenue-opportunities-2026/)
- [5 Simple Ways to Grow Revenue with Microsoft Teams UC](https://www.conversant.technology/5-ways-grow-revenue-microsoft-teams-uc/)
- [5 Common Mistakes When Selling Microsoft Teams](https://www.conversant.technology/common-mistakes-selling-microsoft-teams/)
- [How AI Enhances Agent Performance in Contact Centres](https://www.conversant.technology/how-ai-enhances-agent-performance-in-contact-centres/)
- [The Future of Microsoft Teams Partnerships](https://www.conversant.technology/microsoft-teams-partnerships/)
- [Microsoft Tightens Teams PSTN Licensing](https://www.conversant.technology/microsoft-tightens-teams-pstn-licensing/)
- [Why Fragmentation Is Failing Your Customers](https://www.conversant.technology/fragmentation-is-failing-your-customers/)
- [Spotting Microsoft Teams Opportunities in Your Clients](https://www.conversant.technology/how-to-spot-a-microsoft-teams-opportunity-in-your-client-base/)
- [5 Signs Customers Want More Than Teams Calling](https://www.conversant.technology/5-signs-your-customers-are-ready-for-more-than-teams-calling/)
- [Business Phone Systems: What Customers Really Want](https://www.conversant.technology/business-phone-systems-customers-really-want/)
- [Legacy Phone Systems Are Becoming Obsolete](https://www.conversant.technology/legacy-phone-systems-obsolete-what-it-means/)
- [7 Ways Legacy Telephony Costs Time and Money](https://www.conversant.technology/7-ways-legacy-telephony-costs-you-time-and-money/)
- [Monetise Microsoft Teams: The Top Strategy](https://www.conversant.technology/microsoft-teams-monetisation-strategy/)
- [Are You Paying Too Much for MS Teams?](https://www.conversant.technology/are-you-paying-too-much-for-ms-teams/)
- [Teams Queues vs ROGER365.io Contact Centre](https://www.conversant.technology/how-does-microsoft-teams-queues-compare-with-the-roger365-io-contact-centre/)
- [The Difference Between UC and Omnichannel](https://www.conversant.technology/unified-communications-vs-omnichannel-whats-the-difference-and-why-it-matters/)
- [Integrating Microsoft Teams into Your Contact Centre Strategy](https://www.conversant.technology/integrating-microsoft-teams-into-your-contact-centre-strategy/)
- [How to Implement Omnichannel Communication with MS Teams](https://www.conversant.technology/how-to-implement-omnichannel-communication-with-ms-teams/)
- [10 Reasons Your Business Needs Omnichannel Communication](https://www.conversant.technology/10-reasons-your-business-needs-omnichannel-communication/)
- [5 Key Benefits of AI-Driven Contact Centres for Microsoft Teams](https://www.conversant.technology/5-key-benefits-of-ai-driven-contact-centres-for-microsoft-teams/)
- [Why Businesses Should Transition to Digital Telephony](https://www.conversant.technology/why-businesses-should-transition-to-digital-telephony/)
- [MS Teams: Internal vs External Communication ](https://www.conversant.technology/ms-teams-internal-vs-external-communication/)
- [Elevate Customer Engagement with an Omnichannel Approach ](https://www.conversant.technology/elevate-customer-engagement-with-an-omnichannel-approach/)
- [Why Omnichannel Communication is Essential for Modern Businesses ](https://www.conversant.technology/why-omnichannel-communication-is-essential-for-modern-businesses/)
- [Boost employee happiness and productivity with Microsoft Teams](https://www.conversant.technology/boosting-employee-happiness-and-productivity-with-c360/)
- [Unifying customer communication channels](https://www.conversant.technology/unifying-customer-communication-channels/)
- [Cloud Security and why it matters](https://www.conversant.technology/cloud-security-and-why-it-matters/)
- [The PSTN switch-off: Preparing for the future](https://www.conversant.technology/the-pstn-switch-off-preparing-businesses-for-the-future/)
- [The PSTN switch-off: How businesses can prepare](https://www.conversant.technology/the-pstn-switch-off-how-businesses-can-prepare/)
- [How the PSTN sunset will affect businesses and consumers](https://www.conversant.technology/how-the-pstn-sunset-will-affect-businesses-and-consumers/)
- [The PSTN switch-off: Embracing the future of communication](https://www.conversant.technology/the-pstn-switch-off-embracing-the-future-of-communication/)
- [The PSTN switch-off: What you need to know](https://www.conversant.technology/the-pstn-switch-off-what-you-need-to-know/)
- [Integrating social media into MS Teams with C360](https://www.conversant.technology/integrating-social-media-into-ms-teams-with-c360/)
- [The evolution of customer communications](https://www.conversant.technology/the-evolution-of-customer-communications/)
- [Upgrade Microsoft Teams to a Contact Centre Solution](https://www.conversant.technology/upgrade-microsoft-teams-to-a-contact-centre-solution/)
- [10 reasons to use MS Teams as your business phone system](https://www.conversant.technology/10-reasons-to-use-ms-teams-as-your-business-phone-system/)
- [Are you using MS Teams to its full potential?](https://www.conversant.technology/are-you-using-ms-teams-to-its-full-potential/)
- [5 ways C360 can improve business communications](https://www.conversant.technology/5-ways-c360-can-improve-business-communications/)
- [Conversant Technology launches new UC Platform for Microsoft Teams](https://www.conversant.technology/conversant-technology-launches-new-uc-platform-for-microsoft-teams/)
- [Do customers prefer AI support over humans?](https://www.conversant.technology/do-customers-prefer-ai-support-over-humans/)
- [Digital phone systems vs traditional PSTN phone systems](https://www.conversant.technology/digital-phone-systems-vs-traditional-pstn-phone-systems/)
- [Conversant helps Wireless DNA connect with their customers through WhatsApp](https://www.conversant.technology/conversant-helps-wireless-dna-connect-with-their-customers-through-whatsapp/)

## Pages
- [Insurance and Financial Services](https://www.conversant.technology/insurance-and-financial-services/)
- [Caller Intelligence](https://www.conversant.technology/c360/caller-intelligence/)
- [Legal Sector](https://www.conversant.technology/legal-sector/)
- [ROGER365.io](https://www.conversant.technology/c360/plus/roger365-io/)
- [CentrePal](https://www.conversant.technology/c360/premium/centrepal/)
- [Integrations](https://www.conversant.technology/insights360/integrations/)
- [Conversational Intelligence](https://www.conversant.technology/insights360/conversational-intelligence/)
- [Compliance and Risk](https://www.conversant.technology/insights360/compliance-and-risk/)
- [Reporting and Analytics](https://www.conversant.technology/c360/reporting-and-analytics/)
- [Conversant Technology Expands Operations to North America](https://www.conversant.technology/resources/press-releases/conversant-technology-expands-operations-to-north-america/)
- [Conversant Technology Launches Insights360 to Unlock Insight From Every Call](https://www.conversant.technology/resources/press-releases/conversant-technology-launches-insights360-to-unlock-insight-from-every-call/)
- [Conversant Launches New Three Tier C360 Suite](https://www.conversant.technology/resources/press-releases/conversant-launches-new-three-tier-c360-suite/)
- [Press Releases](https://www.conversant.technology/resources/press-releases/)
- [Insights360](https://www.conversant.technology/insights360/)
- [C360 Premium](https://www.conversant.technology/c360/premium/)
- [C360 Plus](https://www.conversant.technology/c360/plus/)
- [C360](https://www.conversant.technology/c360/)
- [Home](https://www.conversant.technology/)
- [Why Vistry Group chose C360](https://www.conversant.technology/resources/case-studies/why-vistry-group-chose-c360/)
- [C360 Lite](https://www.conversant.technology/c360/lite/)
- [Pricing](https://www.conversant.technology/pricing/)
- [Find a Partner](https://www.conversant.technology/find-a-partner/)
- [Partner Hub Login](https://www.conversant.technology/partner-hub/)
- [Become a Partner](https://www.conversant.technology/become-a-partner/)
- [Our Suppliers](https://www.conversant.technology/about-us/our-suppliers/)
- [Contact Centre](https://www.conversant.technology/c360/contact-centre/)
- [Voice and Telephony](https://www.conversant.technology/c360/voice-and-telephony/)
- [Terms and Conditions](https://www.conversant.technology/terms-and-conditions/)
- [Customer Terms and Conditions](https://www.conversant.technology/customer-terms-and-conditions/)
- [Supplier Terms and Conditions](https://www.conversant.technology/supplier-terms-and-conditions/)
- [Support](https://www.conversant.technology/c360/support/)
- [Sitemap](https://www.conversant.technology/sitemap/)
- [Cookies Policy](https://www.conversant.technology/cookies-policy/)
- [Website Terms of Use](https://www.conversant.technology/website-terms-of-use/)
- [Business First Partnership](https://www.conversant.technology/resources/case-studies/business-first-partnership/)
- [NPTC Group of Colleges](https://www.conversant.technology/resources/case-studies/nptc-group-of-colleges/)
- [FNZ](https://www.conversant.technology/resources/case-studies/fnz/)
- [Cambridge and Peterborough NHS Trust](https://www.conversant.technology/resources/case-studies/cambridge-and-peterborough-nhs-trust/)
- [Guides and Toolkits](https://www.conversant.technology/resources/guides-and-toolkits/)
- [Videos](https://www.conversant.technology/resources/videos/)
- [Blog](https://www.conversant.technology/blog/)
- [Contact us](https://www.conversant.technology/contact-us/)
- [Case Studies](https://www.conversant.technology/resources/case-studies/)
- [Call Recording and Compliance](https://www.conversant.technology/c360/call-recording-and-compliance/)
- [Our Locations](https://www.conversant.technology/about-us/our-locations/)
- [About us](https://www.conversant.technology/about-us/)
- [Privacy Policy](https://www.conversant.technology/privacy-policy/)

## Posts - Partners
- [Introducing the Hardware Page](https://www.conversant.technology/partner-hub/news/introducing-our-hardware-page/)
- [Restricted content](https://www.conversant.technology/partner-hub/news/introducing-the-partner-hub/)