Conversant’s contact centre solution gets rid of any third-party apps and streamline everything through Microsoft Teams.
Microsoft Teams is the hub for teamwork that brings together chat, meetings, calling, Office 365 apps, and third-party tools, all in one place.However, the user experiences are strongest where voice calls are fully integrated within Teams - which drives adoption and increases productivity - and here where Conversant's contact centre solution comes into play.
Microsoft Teams offers some options for call distribution, however, these do not stretch 'out of the box' to include KPI service performance management such as a dashboard, historical reporting or any other advance contact centre features.
Companies that use Microsoft Teams and require customer service lines therefore typically choose to integrate a third-party contact centre solution. Often these contact centre require a second client application for agents which significantly restricts the user adoption and organisational benefits of Microsoft Teams.
Conversant's contact centre solution gets rid of any third-party apps and streamline everything through Microsoft Teams!Contact Us
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