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Getting you set up and connected

We are here to help future-proof your communication tools against evolving needs and maximise return on your Microsoft investment. 

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Getting you set up and connected
Getting you set up and connected

Unlock your business potential

We understand that your digital infrastructure forms the backbone of your business, so we take the time to truly understand your business. Working closely with your infrastructure team our experts will delve into your unique requirements, goals, and long-term vision. By gaining insights into your operations, we ensure that we offer you the best solution, customised to meet your business needs. Together, we'll pave the way for success.

We also work closely with your agents to understand how they work and what they need from their communication tools to excel. By gaining insights into their workflows and preferences, we ensure that our solutions align perfectly with their requirements. We'll develop customised training programs that cater to their specific needs, equipping them with the skills to leverage our communication tools to their fullest potential.

Getting you set up and connected

Getting you up and running

At Conversant, we prioritise your success at every stage of the implementation process. From setting up and testing connectivity to delivering comprehensive training and go-live support, our team is committed to being there for you every step of the way.

As part of our comprehensive implementation process, we take care of setting up the connectivity of your Conversant products. Our expert team ensures that all components, including phone numbers, call lines, contact center solutions, social media integrations, and recording systems, are seamlessly integrated and configured to align with your business requirements. We leave no stone unturned in ensuring that your communication channels are ready to deliver exceptional performance.

Support packages 

Our UK based Service Desk Specialists are ready to help with any technical support issue via phone, email or our ticketing system.

Monday to Friday, business hours.

Monday to Friday, business hours.

Monday to Friday, business hours and some out of hours support

Monday to Friday, business hours and some out of hours support

Monday to Friday, business hours and weekend support.

Monday to Friday, business hours and weekend support.

Support as and when you need it.

Support as and when you need it.

Getting you set up and connected

Seamless assistance at your fingertips

If you encounter any issues with your Conversant services, our support ticket system is here to ensure prompt resolution and seamless assistance. Logging support tickets is quick and easy, so you get the support you need when you need it most.

C360 ensures complete transparency and visibility, meaning you can easily track the progress of your ticket, including its status and any updates provided by our support team. We strive to keep you informed throughout the resolution process, ensuring you are always up to date on the status of your request.

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Why choose Conversant

A Complete Solution
A Complete Solution
24/7 UK Based Support
24/7 UK Based Support
Microsoft Gold Partner
Microsoft Gold Partner
We Put Customers First
We Put Customers First
More about Conversant

FAQs

  • What is unified communications?

    Unified communications (or UC as it's sometimes called) is a set of products and systems that provides a single, unified user experience across multiple devices.

    Nowadays frequently cloud-based, unified communications involves the integration of communication services such as call centres, instant messaging, voice, mobility features, audio, web and video conferencing, desktop sharing, data sharing and more.

  • What are the key benefits of unified communications?

    Streamlining hybrid working 

    Traditional systems can't provide employees with the flexibility they need to work remotely. Microsoft Teams has all of the tools you need to make the transition from office to remote working effortless.  

    Secure communications 

    As remote work becomes more common, concerns regarding security and compliance increase. The benefit of using cloud-based service providers is greater accountability, as you’re able to monitor phone system usage in real time and store recording securely.  

    Lower cost 

    When you combine all of your tools into one unified platform, you can reduce the number of bills you get from different providers, minimise back-end management and improve efficiency. 

    Better customer experience 

    Poor customer experiences often start with challenges employees face with technology. With fully unified communications, you can eradicate this problem and create a smooth and optimal customer experience.  

    Why do we recommend Microsoft Teams for your unified communications?

    Microsoft Teams is arguably the biggest collaboration platform in the world (with around 250 million monthly active users). In our opinion, Microsoft Teams offers an unrivalled combination of productivity tools, convenient integrations, and business phone options.

    But what about... The hassle? 

    That’s why we exist. Conversant will do all of the hard work for you. Our process starts with an audit exploring where you are now and where we think you should be, as well as a clear migration strategy. We can keep things running smoothly and make the transition as seamless as possible.  

    Staff adoption?  

    We offer continual support and training that will ensure each and every member of the business is fully educated on how the system works. This includes training employees on new features and capabilities as they are added. 

    VoIP Performance? 

    When VoIP was originally introduced in the late 90s, users often experienced terrible sound quality and regular cut-outs, largely as a result of poor internet speeds. This is no longer the case.    

    Broadband has come a long way since then, so any issues that existed with VoIP quality in the past no longer occur. Most buildings now have high speed fibre optic networks – even homes – and so you can be confident that performance won’t be an issue.  

  • Is the solution secure?

    Yes, we secure each individual deployment with a dedicated firewall. We can also provide IP specific connection to your instances, as well as site to site VPNs.

  • How long does the setup take?

    Once your order has been processed by your account manager, your instance should be ready within 24-48 hours max.

  • Do you have a backup solution?

    Yes, daily backups are done for each individuals instance.

  • How do I get set up?

    Set up is simple for our customers! We do all the work by bringing your Microsoft Teams onto our platform and enable the option for you to use Microsoft Teams as your telephone system.

  • Do you sell Office 365 licences?

    No. We work on an BYOL (Bring your own licence) model.