Conversant360, built your way
Choose the modular services you need most, whether it's Teams Calling, Contact Centre or all Conversant services, we can build the right platform for you.
Create a 360 solution with our integrated modules
C360 is the management platform for our core communication modules. Build a C360 that works for you by choosing the modules you need to run your communication tools more efficiently. What's great about our modules is they are fully integrated to work together, so you can manage all your communications in one place. You can also add additional modules if you need, manage users and service plans, monitor and manage licences all within C360.
Teams Calling
Replace your existing phone system with Microsoft Teams Calling for all internal and external communications.
Contact Centre
Increase your user experience with an enhanced contact centre that's fully compatible with Microsoft Teams.
Social Media Messaging
Combine all your social media channels and manage messages in Microsoft Teams with no need to log onto multiple social platforms.
Interaction Recording
Stay compliant with our Interaction Recording solution so you can keep a record of calls, transcripts, files and images.
Data and Reporting
Get in-depth reporting and data analytics to keep on top of your KPI's and enhance your customer experience.
Managed Services
Our UK based Service Desk Specialists are ready to help with any technical support queries in as little as 4 hours.
Easy reporting with C360
And there's more! C360 goes beyond integration—it revolutionises the way you engage with your customers.
Gain valuable insights from comprehensive data analytics and reporting, allowing you to make data-driven decisions and enhance your overall communication strategy.
Whether you're dealing with customer information, sales figures, or market trends, C360 enables you to extract meaningful insights that drive growth and innovation.
Why choose Conversant
A Complete Solution
24/7 UK Based Support
Microsoft Gold Partner
We Put Customers First
FAQs
What is unified communications?
Unified communications (or UC as it's sometimes called) is a set of products and systems that provides a single, unified user experience across multiple devices.
Nowadays frequently cloud-based, unified communications involves the integration of communication services such as call centres, instant messaging, voice, mobility features, audio, web and video conferencing, desktop sharing, data sharing and more.
What are the key benefits of unified communications?
Streamlining hybrid working
Traditional systems can't provide employees with the flexibility they need to work remotely. Microsoft Teams has all of the tools you need to make the transition from office to remote working effortless.
Secure communications
As remote work becomes more common, concerns regarding security and compliance increase. The benefit of using cloud-based service providers is greater accountability, as you’re able to monitor phone system usage in real time and store recording securely.
Lower cost
When you combine all of your tools into one unified platform, you can reduce the number of bills you get from different providers, minimise back-end management and improve efficiency.
Better customer experience
Poor customer experiences often start with challenges employees face with technology. With fully unified communications, you can eradicate this problem and create a smooth and optimal customer experience.
Why do we recommend Microsoft Teams for your unified communications?
Microsoft Teams is arguably the biggest collaboration platform in the world (with around 250 million monthly active users). In our opinion, Microsoft Teams offers an unrivalled combination of productivity tools, convenient integrations, and business phone options.
But what about... The hassle?
That’s why we exist. Conversant will do all of the hard work for you. Our process starts with an audit exploring where you are now and where we think you should be, as well as a clear migration strategy. We can keep things running smoothly and make the transition as seamless as possible.
Staff adoption?
We offer continual support and training that will ensure each and every member of the business is fully educated on how the system works. This includes training employees on new features and capabilities as they are added.
VoIP Performance?
When VoIP was originally introduced in the late 90s, users often experienced terrible sound quality and regular cut-outs, largely as a result of poor internet speeds. This is no longer the case.
Broadband has come a long way since then, so any issues that existed with VoIP quality in the past no longer occur. Most buildings now have high speed fibre optic networks – even homes – and so you can be confident that performance won’t be an issue.
Is the solution secure?
Yes, we secure each individual deployment with a dedicated firewall. We can also provide IP specific connection to your instances, as well as site to site VPNs.
How long does the setup take?
Once your order has been processed by your account manager, your instance should be ready within 24-48 hours max.
Do you have a backup solution?
Yes, daily backups are done for each individuals instance.
How do I get set up?
Set up is simple for our customers! We do all the work by bringing your Microsoft Teams onto our platform and enable the option for you to use Microsoft Teams as your telephone system.
Do you sell Office 365 licences?
No. We work on an BYOL (Bring your own licence) model.
